General Support
Questions about your account, bookings, timelines, or how features work.
Contact: hello@inawo.co
Mon-Fri, 9:00 AM - 6:00 PM (WAT)
Inawo Support
We are here to help you plan and celebrate without stress
Reach out for product guidance, vendor account assistance, or urgent event-day help. Our support team is committed to fast and practical resolutions.
Vendor Support
Help for venue owners, planners, decorators, photographers, and other vendors.
Contact: vendors@inawo.com
Mon-Fri, 9:00 AM - 6:00 PM (WAT)
Urgent Event-Day Escalation
Priority help for issues affecting an active wedding or live booking.
Contact: +2347041004669 (WhatsApp)
Daily, 8:00 AM - 10:00 PM (WAT)
Before You Contact Us
- Share your event slug and the account email
- Include screenshots (if necessary) or links so we can investigate quickly.
- For payment issues, include transaction dates.
- For urgent requests, add the event date and expected timeline.
Business & Partnerships
For enterprise partnerships, media requests, or collaboration with Inawo, contact our business team.
hello@inawo.co
Response within 2 business days
Frequently Asked Questions
How quickly will I get a response?
You can expect a response from our support team within 24 hours of sending your message.
Can I get onboarding help as a new user?
Absolutely! As a new user, you'll receive an onboarding session. Shortly after signing up, our support team will reach out to schedule a call and guide you through the platform.
Is Inawo an event planner?
No, Inawo is not an event planning service. Inawo provides digital tools and resources designed to make your wedding planning process easier and more organized.
Will I have access to my website after my wedding?
Yes, you will continue to have access to your event website even after your wedding has taken place.
Can I have my own custom domain?
Yes, custom domains are available. Simply contact our support team, and they will guide you through the process of setting one up.